Of course,no one wants to receive this email.Your account gets banned mostly due to buy wow gold or power level.Then how to prevent your account from being banned in wow gold?Your account got hacked plain and simple, most likely by way of a key logger.My suggestions are to first scan your PC for any 'shady' programs. My personal favorite for this is Lavasoft's Adaware program, but there are several you can choose from. Run the scan, it'll pick out any programs on your PC it deems to be harmful, after you've deleted those and you're sure your PC is clean, contact blizzard and explain your situation to them. It will take them a few days but chances are they'll work with you and restore your account.Contact Blizzard customer support, explain your situation, and they should be able to recover everything.Please remember that it is your responsibility to keep your login information confidential. Any account that is registered to your name may not be shared with anyone except for one minor, of whom you are acting as a parent or guardian. You are also responsible for every use of your login information, whether authorized or not.So when you buy wow gold or power leveling which are not permitted by Blizzard,you'd better make sure the website is reliable.It is the key to make sure the safety of your account.By the way,I know WGT online is a reliable website.I did business with them many times.It is Not only having best service,but also having cheapest wow gold.I trust them so I recommend it to you.I would assume you can get your account back because this is the general scenario that plays out when people get hacked. I mean they have to shut down the account based on its activity because until you complain there's no way of them really knowing it's not you breaking the ToS in some way or another. Take it easy,you account is not so easy to be banned.